Frequently Asked Questions Whether you’re curious about our products, services or general inquiries, you’ll likely find the information you need right here. Still have a question? Get in touch! Our Platform How do I see the MediaValet platform? To discuss the goals of your DAM project and how MediaValet can meet those requirements, set up a demo with one of our digital asset management specialists here. You can also find a quick overview of the system on our product page. Do you offer a free trial? Yes, we offer a free sandbox account with full system functionality. To discuss your unique DAM requirements with a DAM specialist and set up your demo account, click here. What platform is MediaValet built on? We are built from the ground up on Microsoft Azure PaaS, leveraging Microsoft’s award-winning security, compliance, scalability and global reach (Microsoft has 40 data centers). We are also a Microsoft Partner, leveraging Microsoft’s support in R&D, innovation and customer experience. Can MediaValet be hosted on-site? No, MediaValet is a 100% cloud-based Software-as-a-Service solution, leveraging Microsoft Azure security, scalability and compliance for all hosted assets – our solution cannot be hosted on-site. Is my library available offline? Sorry, your library is only available when connected to the internet. Supported Features Do you offer versioning of files? Yes, you can upload new versions of files and MediaValet will track the version history, with the ability to revert to older versions. What file types do you support? We support over 300 different file types, including 3D files, Office files, PDFs and documents, as well as offer file previews for the industry’s largest number of file types. To learn more about the file types we support, contact us here. What files can be previewed in MediaValet? All photos, videos, graphics, documents, spreadsheets, presentations, PDFs and 3D files can be previewed in MediaValet. Office 365 documents can also be edited directly from the system. Do you offer drag-and-drop? Yes, we offer drag-and-drop during the uploading process. Pricing What are your pricing plans? The cost for MediaValet includes unlimited users, unlimited product support and unlimited product training, and is based on your unique platform configuration, storage and integration needs. That’s why we need to know a bit more about your company and your Digital Asset Management initiative.To get accurate pricing based on your use-case, please contact us here. What currency do you accept? All of our pricing is reflected in USD. How much storage do I need? Our most popular package is 1 TB of storage, but MediaValet can scale to the storage needs of any size. If you’re unsure about how much storage you need, contact our Digital Asset Management specialists here. Customer Support What customer support do you provide? We provide unlimited platform support. Are there additional support resources? Additional resources and best practices are provided right inside your MediaValet library. There’s a category called Introduction and Help, where you’ll find various guides and videos to help you. If you can’t find what you’re looking for, just reach out to our 24/7 support with any questions you might have. How do I log into MediaValet? You need your approved username and password to log into your company’s MediaValet library. Contact your administrator for this information, or contact customer success for additional help at [email protected]. I forgot my password! What can I do? No problem – it’s easy! To reset your password, click “Forgot your password?” on the login page and follow the prompts. You’ll be sent an email with instructions to reset your password. Do you have a knowledge center? Yes, you can access tutorials and answers to common questions in our knowledge center here. Video Who needs video asset management? Video asset management brings significant value to marketing and creative teams – especially those investing in a video strategy. It enables teams to manage advertisements, webinars, b-roll and more. It can also bring value to other teams using a large amount of video. What is video asset management? Video asset management helps organizations to manage, organize and share large amounts of video content. It helps improve the discoverability of videos significantly, adding additional metadata such as categories, keywords, auto-tags and automatic transcripts & translation. It drastically improves the productivity of marketing and creative teams. What are examples of video files that can be stored in a DAM? Many digital asset management systems, including MediaValet, can manage any video format up to 4K! MediaValet also provides previews and support for more than 20 video file types, including MP4, MOV and M2V. Integrations Where can I find information on your integrations? MediaValet integrates with a variety of IT and marketing solutions, and also has an open API that can handle any additional integrations you require. Information on all of our integrations can be found here. How much do your integrations cost? We are able to offer a number of integrations for free and others depend on the system costs and licensing structures. Contact us here to find out more on pricing for your unique integration needs. I don’t see the integration I’m looking for. What are my options? MediaValet has an open API, which allows you to build any integration you required. We also continuously add new integrations – drop us a note here to see if your required integration is on our roadmap. Do you integrate with Adobe Products? Yes, we have an integration with Adobe Creative Cloud products, including InDesign, Photoshop and Illustrator, as well as creative process solutions that enable high-volume production with other Adobe products, like Adobe Premier. Do you provide an open API? MediaValet provides incredibly robust Open REST API to developers and customers. For additional information on API specs click here. General Information What is digital asset management? Digital asset management (DAM for short) helps companies manage, organize, share and distribute their digital assets from within one central library. To learn more about DAM, click here. Is digital asset management the same as Dropbox or Google Drive? No, while there are similarities between file sharing and digital asset management solutions, digital asset management provides corporately-controlled permission structures, as well as advanced search, file transformation and sharing capabilities. To find out more and compare solutions, click here. What makes MediaValet different? The highest level of DAM system adoption, we do this with our comprehensive user experience & customer success program Fastest platform recognized for global reach, scalability, security and enterprise-grade performance Full-cycle DAM with use-case led innovation for creative and revenue generating teams Do you have a partner program? We do! MediaValet has partners across the globe, and we’re always looking for new partners to add to our family. To take a look at the partner program levels available or discuss the type of partners required for your project, contact us here. How do I apply for a job at MediaValet? You can find all of our open positions on our career page here. Can’t find the position you’re hoping for? Send your resume to [email protected] – we’re always looking for awesome people to join our team! Still can’t find a DAM thing? Email us and we will get back to you as soon as possible! Contact Us
