Unlimited Product Support
Ignite your DAM potential with dedicated service
We firmly believe that your success is our success. That’s why we offer unlimited product support, a comprehensive training program and resident DAM experts to help you achieve your goals.
Don’t stress about billable hours
MediaValet includes unlimited support and training in your enterprise subscription – so you know you always have a helping hand available.
Fast track your migration
Make the move from your previous solution quick and easy using MediaValet’s cloud migration tools and powerful desktop uploader.
Build long-term relationships
Your dedicated success manager listens deeply to understand your challenges and will continually work with you long-term to help you achieve success.
Easily scale to other teams
With unlimited users, user groups, training and support, MediaValet makes it easy to scale your DAM to the entire organization.
Have your say in the roadmap
Don’t just use workarounds – your success manager provides feedback to the team to ensure the feature roadmap solves real customer pain points.
Spark your DAM journey with dedicated onboarding
Our experienced team of onboarding managers will guide you through every step of the onboarding process, ensuring a seamless transition and empowering you to unlock the full potential of our solution. From initial setup and configuration to personalized training sessions, we are dedicated to equipping you with the knowledge and tools to hit the ground running.
- An assigned onboarding manager, dedicated to your success
- Tried and true onboarding plans to future-proof your DAM
Someone to help you at every stage
Your dedicated customer success manager is readily available to address your questions, resolve any issues, and provide personalized guidance. From adding a new user group to providing best practices in metadata, they’re here as your partner-in-DAM. Meet with them as often as you need – we provide unlimited services to help you maximize the use of your DAM and drive ROI.
- A designated DAM expert to help you achieve your goals
- Regular health checks and monitoring to improve performance
- Knowledge and resources on industry best practices
Ignite your team’s potential with unlimited product training
MediaValet offers unlimited training sessions to help you maximize the value of your DAM. Whether you’re a beginner or an advanced user, our experienced trainers will guide your team through interactive sessions, equipping them with the tools and knowledge needed to fully leverage your DAM for their specific job functions.
- Unlimited, customized training included in your subscription
- DAM certification program and knowledge base
Put out fires in a snap with unlimited support
Whether you’re facing a minor glitch or a complex technical challenge, we’ve got your back. With lightning-fast response times and a wealth of technical knowledge, our support team is ready to swoop in and save the day. Experience the difference with our unparalleled technical support.
- A near 100% customer satisfaction score
- Comprehensive SLAs and tiered support priorities
MediaValet’s onboarding team and process are super helpful and they are there to help in any way they can.
Christopher Wigginton
Social Media Manager World Challenge
MediaValet is easy to use and has a great support staff. Their response time is world-class and the team goes above and beyond their customer service.
Verified User
Higher Education (from G2)
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Book a demo with one of our product experts.