Unmatched Support at Every Step

Support isn’t an add-on at MediaValet; it’s a core part of our offering. Every customer is paired with a dedicated onboarding manager to ensure a smooth start and a dedicated customer success manager for long-term success. Unlike other vendors, unlimited support and training are included with your subscription and there’s no upsell required. Our support team is available by phone, chat, or email, helping you avoid downtime and maximize efficiency. According to G2, MediaValet earns the highest support rating among its peers, and our customers notice. As one user put it:

Setting You Up for Long-Term Success

Getting live quickly is great, but getting live confidently is better. MediaValet’s onboarding timeline reflects a thoughtful, hands-on process designed to set your team up for long-term success. While Canto may boast shorter implementation time, it can often come at the cost of internal alignment, proper configuration, and adoption. At MediaValet, we strike the balance: getting you up and running faster than Aprimo, Bynder, Brandfolder and Frontify while investing more time than Canto to ensure everything is built around your actual needs.

Every customer is assigned a dedicated onboarding manager who walks through configuration, user training, and team workflows. And once you’re up and running, a customer success manager takes over to drive ongoing engagement, adoption, and ROI. Our streamlined deployment process, proactive onboarding, and intuitive UI reduce friction across departments so your entire team can get value from the platform faster.

Smarter Video Management

As the demand for video content surges, many DAM platforms struggle to keep up. MediaValet doesn’t. Our video capabilities go beyond storage; we enable deep search, management, and activation of your most valuable content. With AI-powered video intelligence (AVI), you can automatically tag, transcribe, and translate video assets into over 60 languages. AI-powered metadata lets you search by exact clip or frame, making editing and reuse effortless.

 
Maintaining brand consistency is tough: especially with growing teams, multiple channels, and distributed partners. Keeping everyone aligned is a major challenge to scaling brands. MediaValet makes it easy.

MediaValet’s Brand Portals enable teams to confidently self-serve the assets they need; from product shots to presentation templates, knowing they’re always brand-compliant and up to date. Our Brand Portals keep every asset, message, and visual aligned with and organization’s core identity. And with granular permission controls, you can manage how every piece of content is accessed, used, and shared; minimizing risk and maintaining control.

Adoption Rates That Drive Results

The best platform in the world won’t help if your team won’t use it. That’s why MediaValet is built for adoption. Our clean UI, intuitive navigation, and unlimited training ensure teams of all skill levels can confidently use the platform; and stay using it. Higher adoption translates to better asset usage, less duplication, and a faster return on investment. For reference; MediaValet customer accounts average 2,300 users vs. just 425 users per account on Bynder.

And now, MediaValet has an even better, more intuitive interface than ever before. Based on customer feedback, this revamped UI takes DAM to the next level, offering an intuitive, streamlined experience that anyone can master, whether they’re a seasoned DAM professional or just getting started. Scoring better than our competitors just got even easier.

One of the most underestimated cost drivers in content production is inefficient workflows. MediaValet helps eliminate this issue by supporting every stage of the content lifecycle; from initial brief to final approval.

With built-in Proofing, Version Control, Templating, MediaValet brings your entire creative and marketing workflow into one central place. This reduces back-and-forth, simplifies approvals, and gives everyone on the team visibility into project status. Creative teams can focus on creating, marketers can launch faster, and stakeholders can review and approve assets, all without leaving the DAM.

According to G2 data, MediaValet customers achieve ROI faster than almost all of our top competitors, with an average time to ROI of just 11 months. Compare that to 12 – 22 months for others in the market, and it’s clear: MediaValet delivers value quickly.

Based on findings from the 2026 DAM Trends Report, 71% of MediaValet customers that use both the DAM and Templating together, achieve DAM ROI in less than 6 months. These time savings result in real-world cost reductions and productivity gains across marketing, brand, and creative teams.