Why companies love MediaValet
Each day, our goal as a whole company is to truly solve the problems our customers have managing their digital assets. Here at MediaValet, when we say that our customers are like family, we show that we mean it by going the extra mile to develop a truly outstanding product and provide unlimited support no matter when or where our customers need us.
But don’t take our word for it. Here’s what people are saying to us and on review boards like Capterra and G2 Crowd:
CUSTOMER FIRST FOCUS
“One of the most amazing things we’ve seen is the support and training that we’ve received from the MediaValet team. Although it wasn’t entirely unexpected, it has been a delightful experience that has reinforced our decision. MediaValet’s commitment to provide unlimited support shows their confidence in the reliability and usability of their product – something we find thoroughly reassuring. The MediaValet team is always quick to get back to us and continues to provide short ad-hoc training sessions whenever we have questions or bring on new users.”
ASSET PROTECTION
“We’d been frustrated with the process of finding assets for years. The final straw came mid-2014 when we actually played “rock, paper, scissors” to determine who would search for a photo that had been taken 10 to 12 years ago of a man with a beard, standing next to a white truck. After hours of searching, the photo was finally found, but when we did find it, we realized that it was taken five years ago and the truck was yellow.”
INCREASE ROI ON DIGITAL ASSETS
“Managing digital assets seems like a simple process, but it’s really more complex than just ‘parking’ your videos and photos in folders. With 50 TBs and thousands of users worldwide, we knew this would further complicate the process. To succeed, it would take a DAMS provider with the infrastructure and experience to support not only our massive library and worldwide access and security needs, but also provide a simple and intuitive user experience with the training and customer support needed to ensure all our users are happy.”
Improve Productivity
“MediaValet is used heavily by our staff and agencies; assets are downloaded every day and we upload hundreds of MBs of assets every month. Yet, our IT staff hardly hears about MediaValet as we no longer receive any support issues from users regarding our DAMS. MediaValet quietly handles our digital asset management in the background allowing our IT team to focus on supporting other areas of the business. MediaValet has become an invaluable tool for our organization and we look forward to working with them for years to come.”
Save Money
“There are various types of tools on the market to help companies manage their digital assets; however, few are easy to use, scalable, highly available, and secure. Media Valet was able to provide us with a cost-effective solution that offered enterprise-level functionality, security and support.”
No Pressure, Only Support
“After having trials with other brands it was clear to us who had the better product and just so happened to be within our budget. MediaValet has been incredible. During our decision process, we didn’t feel pressured to close the deal or “hurry up!”. We were walked through all areas and even had great customer support during our trial with Sanjay. After running trials with other DAMS with more “add-ons”, I was running into issues with the site actually working. With MediaValet, it was consistent, no downtime, errors, and as an admin, uploading more than half a TB onto their cloud has been smooth. Best DAM system out there. They truly care about the customer and their product is easy to use, intuitive for all user levels (which is something we needed), has unlimited users, and they as a company are transparent. We believed so much in their product that we signed a 2-year agreement and will most likely continue our relationship with them.”
Support Satisfaction
“MediaValet’s focus on exceeding our needs has been ‘par excellence’. They come up with creative solutions wherever we face challenges and their support team has routinely gone above and beyond – doing things you normally wouldn’t get from a vendor.”
Response Level
“As a leader in the digital marketing industry, we pride ourselves on utilizing innovative tools to help advertisers effectively communicate and engage with their customers. To remain at the forefront in this industry and keep up with the number of assets we’re quickly accumulating, we needed a digital asset management solution that was robust, feature rich and highly scalable, as well as easy to use and intuitive. MediaValet easily delivered on all of these as well as providing a level of support and service that we’ve rarely seen. We’re delighted with our decision.”
Availability
“Since using MediaValet in July 2015, both myself and my company have been very happy with the DAM program. The searching, uploading, downloading and tagging process is very easy and very user-friendly. More importantly, MediaValet’s customer service has been outstanding. Our rep and main contact, Rob Morris, has done a tremendous job. He’s helped solve minor issues and answered common questions/ concerns in a very speedy manner. It’s also reassuring to know our assets are backed up on a cloud-based system and very safe and secure.”
Flawless Interface
My favorite part of media valet is that there is no limit to my plethora of users. Other sites we have used in the office restrict the number we could have and it was really in issue. I believe they also back up all of the information so system crashes are never an issue or worry.
Overall I think it has improved our organization and easy access to our full client roster. When we email links to our clients and execs, they have had zero problems with the MediaValet interface.”
Ease of Use
“As Director of Digital Marketing for OSF HealthCare, we utilize MediaValet for our Creative Services and Marketing teams across the health care system and it really helps us keep all of our digital images and videos in one place where all of our team members can get to them.
The interface is easy to use especially with the new version that just rolled out this past year and you truly can’t beat the pricing structure as well for what you get. Customer service is always top notch – one phone call or email away from solutions.”
Consistent Performance
“After running trials with other DAMS with more “add-ons” I was running into issues with the site actually working. With MediaValet it was consistent, no down time, errors, and as an admin, uploading more than half a TB onto their cloud has been smooth. Best DAM system out there.
They truly care about the customer and their product is easy to use, intuitive for all user levels (which is something we needed), has unlimited users and they as a company are transparent.”