Our Support

it’s free and it’s unlimited

WE LOVE TO SAVE THE DAY

As support people, and apparently the best DAM support team, we envision ourselves as ‘knights in shining armour’. We live to rescue the fair maidens of the digital asset management world (and the odd dude). We love saving the day and making peoples’ lives better – it makes us happy. It’s important that you know this about us as you’ll notice quite quickly that we’re a little different – but in a good way, we hope.

Choosing the right digital asset management software for you can be time-consuming and downright confusing. And, the wrong choice could have dire consequences and cost your organization a lot more than your initial investment. But don’t worry, from the moment you contact us, we consider you our partner and we’re committed to helping you find the best digital asset management software solution for your specific needs – whether that’s MediaValet or someone else. Karma’s a big part of who we are.

If, after doing your research, you choose MediaValet, we’ll happily provide you with unlimited support (and a little bit of humour) from that point forward. It’s in our DNA.

WE ALWAYS PICK UP THE PHONE (WHEN WE’RE NOT BUILDING IGLOOS OR ICE FISHING – OF COURSE)

From 5 AM to 6PM PST a team member is always ready to answer your call. No automated system here. Nope. We like talking to our customers and anyone else who wants to talk digital assets management with us. The only time you’ll get a voicemail is after hours or if you’re trying to reach a specific person and they happen to be away from their desk.

You may have noticed we provide unlimited support. When we say unlimited … we mean it. We don’t put a cap on the number of times you can call or email us with questions about our media asset management system. If you’re in Vancouver, stop by our head office. We love visitors and we have lots of snacks in the office. As a side note, we’re based in Yaletown, Vancouver, which is a great place to grab a coffee – or something stronger.

INDUSTRY-LEADING SUPPORT

In addition to being funny and having a heart, each member of our support team (all in-house, by the way) are experts in digital asset management and MediaValet. They love being challenged with new ways of doing things so don’t hold back. No matter how big or small the issue is, they truly want to know so they can help.

If you have any questions regarding digital asset management, the Cloud, or MediaValet, we’re just an email or phone call  away.

DOWNLOAD A CASE STUDY

With offices and third party agencies on three continents and over a terabyte of digital assets, the Almond Board’s aging on-premise digital asset management system was taxing their IT department’s resources and routinely frustrating both internal and external users.

Please complete these fields to find out how MediaValet helps the Almond Board meet its digital asset management needs.

Almond-Board-Logo-Case-Study


What our clients say about us

  • Brand USA logo

    Managing digital assets seems like a simple process, but it’s really more complex than just ‘parking’ your videos and photos in folders. With 50 TBs and thousands of users worldwide, we knew this would further complicate the process. To succeed, it would take a DAMS partner with the infrastructure and experience to support not only our massive library and worldwide access and security needs, but also provide a simple and intuitive user experience with the training and customer support needed to ensure all our users are happy. MediaValet met all these needs and is well positioned to meet our future requirements.

    - Mark Lapidus, Director, Digital and Social Media at Brand USA

  • cascade designs testimonial logo

    We have over 900 users from retailers around the world, on every continent and in every time zone, using MediaValet 24 hours a day. With that many users, organizations and locations involved, we have a complex permission matrix in place to ensure the integrity of our system, our processes, and our digital assets is maintained at all times. Although complex and broad reaching, the MediaValet team has met our needs head-on.

    - Kaitlin Bailey, Digital Marketing Coordinator, Cascade Designs

  • port of portland logo

    Sometimes it isn't just about the software, although MediaValet is unbelievably well thought out, more importantly, it’s about the people who work there. The MediaValet team are true professionals, excellent communicators and they meet their commitments every time. Their support model, training and implementation practice is thorough, deliberate and it works!

    - Teri Loporchio, Senior Manager Digital Communications, Port of Portland

  • STEMbrite

    We knew from past business experience that it’s mission critical we make digital asset management part of our DNA. We hired a DAMS consultant we had worked with in the past and who has a lot of DAMS experience in the learning market. We asked her to select the company she would partner with if she were to choose a DAMS for her own educational start-up. From the shortlist of three DAMS providers who met our criteria, she recommended MediaValet.

    We have only been using MediaValet for a short while. However, it has radically improved all aspects of our business. We are more creative and collaborative. Our product cycle and time to market have dramatically improved. I could go on and on.

    - Chris Carson, COO of STEMbrite

  • DMB logo

    It is a pleasure to work with MediaValet – as one of the early customers I have seen dramatic improvements in the application and as they have grown as a company they have included many of the foundational infrastructure components that an organization supporting software needs. This has led to more consistent support and improved service. As well, MediaValet has always made us feel like a valued customer by directly addressing any issues that we may have encountered – and have given us a hand with some of the more difficult things that we have needed to do, such as bulk uploading and classification.

    Our team is very impressed with the new version of MediaValet, 3.0, based on the significant leaps that they have made regarding usability. We consider ourselves fortunate to be one of the first to experience the new product. We continue to look forward to partnering with MediaValet to manage our ongoing digital asset needs and look forward to additional services that they may provide in the future.

    - Mike Davis, Sr. Project Manager, IS at DMB

  • almond board testimonial logo

    "MediaValet is used heavily by our global staff and agency partners; digital assets are downloaded and shared every day and we upload hundreds of MBs of assets every month - yet, our IT staff hardly hears about any of this. MediaValet quietly handles this in the background allowing our IT team to focus on supporting other areas of the business. MediaValet has become an invaluable tool for our organization."

    - John Joyner, A.D. Corporate Technology, the Almond Board of California.

  • Monteplier Logo

    The access and control we have with MediaValet is ideal. We can organize our assets in the various ways that best serve the unique needs of each of our departments. We needed a way to quickly filter our assets and make specific sets available to select stakeholder groups. We’re pleased to say, MediaValet has allowed us to do everything we wished a digital asset management system would do.

    - Jen Howell, Director of Digital Publishing for the Robert H. Smith Center for the Constitution at Montpelier

  • grouse mountain testimonial logo

    With the help of MediaValet’s implementation and support teams, we’re well on our way to moving a century of assets to the cloud and making them accessible to all necessary parties. Knowing our assets are secure and easily accessible at all times allows us to focus on promoting Vancouver’s number one natural attraction.

    - Jodi Westbury, Senior Marketing Manager, Grouse Mountain

  • Placer County logo

    A couple of years ago, we stopped relying on stock photography and started taking our own photos in an effort to capture the diverse and iconic imagery specific to Placer County. This has increased the utility of the images we have access to and within a very short time we’ve amassed a large database of over 10,000 high quality photos and videos. Prior to MediaValet, these photos were only available on a local computer. Today, our primary library of media assets are directly accessible by all of our employees – no matter where they are. We chose MediaValet because its simple, intuitive, user-interface helps general users easily browse, search, and filter our large library of media assets in various ways until they find what they’re looking for.

    - Erik Bergen, Visual Communications Specialist, Placer County Communications and Public Affairs

  • DaySpring logo

    With 250GB of assets, we were spending too much time trying to locate images in our rapidly expanding digital library. It was time to find a better way. We needed a digital asset management system that would allow our growing team quick access to images for design projects, social media and various other marketing initiatives. In addition, we desired a Cloud-based system that would support sharing assets with external agencies and partners.

    After researching several cloud-based DAMS, we chose MediaValet for its strong user interface, brand personalization options and robust customer service that included onboarding, training and support.

    - Brandon Wimberly, Web Design Manager, DaySpring Cards Inc.

  • Landline Magazine logo

    We'd been frustrated with the process of finding assets for years. The final straw came mid-2014 when we actually played "rock, paper, scissors" to determine who would search for a photo that had been taken 10 to 12 years ago of a man with a beard, standing next to a white truck. After hours of searching, the photo was finally found, but when we did find it, we realized that it was taken five years ago and the truck was yellow.

    We sleep easier now knowing that our assets are securely stored in a single library that's easy to access and search from any computer, and that MediaValet can effortlessly scale to meet all of our digital asset management needs in the future.

    - Nikohle Ellis, photographer and designer at Land Line Magazine

Share This Page With Others