Frequently Asked
Questions
Questions
General Information
- The highest level of DAM system adoption, we do this with our comprehensive user experience & customer success program
- Fastest platform recognized for global reach, scalability, security and enterprise-grade performance
- Full-cycle DAM with use-case led innovation for creative and revenue generating teams
Platform Information
All photos, videos, graphics, documents, spreadsheets, presentations, PDFs and 3D files can be previewed in MediaValet. Office 365 documents can also be edited directly from the system.
Pricing
The cost for MediaValet includes unlimited users, unlimited product support and unlimited product training, and is based on your unique platform configuration, storage and integration needs. That’s why we need to know a bit more about your company and your Digital Asset Management initiative.
To get accurate pricing based on your use-case, please contact us here.
Integrations
Customer Support
We provide unlimited 24/7 customer support.
Additional resources and best practices are provided right inside your MediaValet library. There’s a category called Introduction and Help, where you’ll find various guides and videos to help you. If you can’t find what you’re looking for, just reach out to our 24/7 support with any questions you might have.
You need your approved username and password to log into your company’s MediaValet library. Contact your administrator for this information, or contact customer success for additional help at [email protected]
Your ability to download original files is set by your user permissions. For access to original files, please contact your administrator to update your permission settings.
Video
Video asset management brings significant value to marketing and creative teams – especially those investing in a video strategy. It enables teams to manage advertisements, webinars, b-roll and more. It can also bring value to other teams using a large amount of video.
Video asset management helps organizations to manage, organize and share large amounts of video content. It helps improve the discoverability of videos significantly, adding additional metadata such as categories, keywords, auto-tags and automatic transcripts & translation. It drastically improves the productivity of marketing and creative teams.
While almost any digital file can be managed within a DAM, a digital asset is usually defined as a file that bring immediate and long-term value. The most common digital assets include photos, videos, audio files, documents and more.
Digital asset management (DAM) helps companies manage, organize, share and distribute their digital assets from within one central library. It improves the productivity of marketing and teams and increases the ROI of content and creative programs.